Troubleshooting Charging Issues: A Step-by-Step Guide

1. Check APP Charging Status

   • Start by opening your app and ensuring that the charging status is showing "Charging Normally." This is your first clue that everything is on track.

2. Monitor Battery Level

   • After waiting for approximately 30 minutes, take a look at the battery level displayed in the app. You should see an increase in the battery percentage. This indicates that your device is charging as expected.

3. Verify Power Increase

   • If the battery level hasn't changed, it's time to take action. Begin by removing your robot from the charging stand. Then, try restarting the robot. Once it's back up and running, place it back on the charging stand and check if the charging process has resumed.

4. Contact Customer Service

   • If you've followed the above steps and your robot still isn't charging, it's time to reach out for help. Contact our customer service team for further assistance. We're here to help you find a solution and get your robot back to full power.

Remember, a little patience and a few simple steps can go a long way in resolving charging issues. If you're ever in doubt, don't hesitate to get in touch with us. We're committed to keeping your devices running smoothly.